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Config Parameter to enable mandate fields for analyst

  • 1.  Config Parameter to enable mandate fields for analyst

    Posted 06-28-2018 06:47
    Currently we have configuration Parameter "SSU_MANDATORY_REQUEST_FIELDS_LIST" which is provided to select the mandatory fields for self-service user for creating ticket.

    we need similar functionality for analyst to mandate ticket fields while they create ticket.

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    Subbu Vemuri
    Platform Administrator
    CA Technologies
    Hyderabad, India
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