Ideas

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  • 1.  Add VIP flag to filter for Users

    Posted 02-19-2020 11:05
    We often have clients who need to extract who was granted the VIP flag in ISM.  Unfortunately, in Tools > Users, there is not filter for this flag.  We can't pull this out in reporting as reporting is associated with tickets and there may be VIPs who have not created a ticket.  

    Currently, we have to submit a ticket to support for an extract to give to our clients.

    Requesting that this flag be added as a filter to Users.


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    Sarah Rhodes
    Sr. Lead - ServiceAide ISM
    Stefanini
    Southfield MI

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  • 2.  RE: Add VIP flag to filter for Users

    Posted 03-20-2020 08:21
    A bit of a workaround (although would be nice to have it as a filter like you say)

    I've set up an adhoc report (tools > defined searches) to achieve this as I occasionally need a list of VIPs:

    Source: ORG_CONTACT
    Select List: FIRST_NAME, LAST_NAME, VIP_FLAG, E_MAIL
    Search Condition: VIP_FLAG = '1'

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    David Shears
    Analyst Programmer
    MNI Services
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    Original Message