Ideas

We currently receive a lot of spam emails in the tool, and we clean these emails through bulk action. However, many of them come without the filled description field, which makes deleting via bulk impossible. The idea is that we can block ticket entry without description (as it is a required field), and to minimize spam entry, we can blacklist emails we know send spam to us (just as we do with subjects ).

------------------------------
Carlos Miguel Freire Silva
0
Unimed
Belo Horizonte
------------------------------

@Carlos Miguel Freire Silva
There is a config parameter to help reduce unwanted emails coming into the system. See the following information on the wiki...
https://serviceaide.atlassian.net/wiki/spaces/CloudSMGoldfish/pages/2965448/Configure+Inbound+and+Outbound+Email+Messages#ConfigureInboundandOutboundEmailMessages-ConfigureInboundEmailMessages​

------------------------------
Richard Graves
Serviceaide
------------------------------

Original Message:
Sent: 11-04-2019 09:10
From: Carlos Miguel Freire Silva
Subject: Block Spams and tickets without description

We currently receive a lot of spam emails in the tool, and we clean these emails through bulk action. However, many of them come without the filled description field, which makes deleting via bulk impossible. The idea is that we can block ticket entry without description (as it is a required field), and to minimize spam entry, we can blacklist emails we know send spam to us (just as we do with subjects ).

------------------------------
Carlos Miguel Freire Silva
0
Unimed
Belo Horizonte
------------------------------