I identified a situation in which a worflow action would be extremely useful for users with a very low level and who would have difficulty using ISM, especially in the case of the mobile application.
It would be an action for self-service users, and would bring a lot of agility to the service.
Could have limited resources, for example, creating a worklog with a standard description.
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Julio Ohashi
Sr. Consultant
Major Business Solutions
São Paulo
+5511981965176
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