We have asked for it a couple times also. If we add either or both resolution fields, the other ticket type disappears from the report. Very frustrating to have to create two reports just to get the resolution added.
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Dianna Duffy
Supervisor
North Mississippi Medical
Tupelo
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Original Message:
Sent: 06-05-2020 16:24
From: Adriana Rios
Subject: RESOLUTION FIELD
Is it possible that the RESOLUTION field is unified, I mean, that it's in a common table, that it's the same field for INCIDENTS and for REQUESTS, currently they are fields that are in separate tables, it's difficult to generate a unified report when required containing this field. Thanks,