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  • 1.  Planing Discovery disaster

    Posted 06-28-2019 12:06
    Hi there...

    Is there any docs that inform how much time we can get back from a scenario were the system needs to be fully restored? This information must be part of a disaster recovery plan of my company.

    There are something like that around?

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    Fernando Luiz Silva
    Boa Vista Servicos
    São Paulo
    55 11 4734-3038
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  • 2.  RE: Planing Discovery disaster

    Posted 07-02-2019 05:59
    Hi Fernando,

    Please find below information related to ISM DR.

    Service Assurance and Disaster Recovery Process
    Serviceaide employs various processes and technologies to monitor the Cloud Service, promptly respond to alarm conditions
    and assure that the service meets contracted Service Level Agreements.
    • Network Operations Center (NOC) is staffed by a dedicated, trained team of network experts. The NOC is a secure
    room with badge access that is granted only to necessary individuals.
    • Monitoring – Serviceaide Service is monitored from multiple geographic locations around the clock (24x7x365) to
    enable ongoing availability and performance
    • Well-defined Change Process – Serviceaide operating practices follow standard software development lifecycle and
    change management processes using the ITIL framework.
    In case of a complete data center failure, the disaster recovery plan enables latest restorable time for a database (DB)
    instance typically to a point in time which is within 24 hours of the current time, i.e. maximum data loss measured in time will
    not exceed 24 hours. Besides, the maximum time it takes after a disruption to the Intelligent Service Management service and
    restore it back to its service level, will not exceed 8 hrs. For example, if a disaster occurs at 12:00 PM (noon) and since the
    recovery time object (RTO) is eight hours, the DR process should restore the Intelligent Service Management services to the
    acceptable service level by 8:00 PM.
    • Components of recovery:
    o Data is atomically replicated/updated in multiple locations with the ability to reverse the flow of data
    replication in case the primary database server is down
    o Clustered instance configured as part of the Failover Cluster also part of the disaster recovery solution for
    e.g. in case a hardware impairment in detected on the database server
    o Database server cluster nodes are dispersed across Availability Zones, that are engineered to be isolated
    from failures in other Availability Zones.
    • Disaster recovery testing:
    o If the disaster recovery process is not initiated during a calendar year, a test will be done.

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    Sai kiran
    support engineer
    serviceaide
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  • 3.  RE: Planing Discovery disaster

    Posted 07-02-2019 15:41
    Thank you @Sai kiran

    @Fernando Luiz Silva Does this resolve your question?​​

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    Richard Graves
    Serviceaide
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  • 4.  RE: Planing Discovery disaster

    Posted 07-04-2019 10:14
    Thanks @Sai kiran
    Appreciated that, about the information being enough @Richard Graves I will pass it on to boss and ask, but Im pretty sure that this cover it.

    Thanks again.

    ------------------------------
    Fernando Luiz Silva
    Boa Vista Servicos
    São Paulo
    55 11 4734-3038
    ------------------------------