Dear Serviceaide Intelligent Service Management User,
This update is to notify you of the upcoming Serviceaide Intelligent Service Management upgrade to your environment. This upgrade, known as Ruby, includes new features, customer ideas from the community and defect fixes. The release will be deployed first in Staging and then in Production. If you find any issues during your testing in Staging please promptly report them to the support team.
Serviceaide is hosting a webcast to discuss and demonstrate this new release on 14-Aug-2019 8am PDT / 11am EDT / 4pm BST. To attend see the event post on the community.
The key features in this release are as follows with additional detail available in the Release Notes.
If you experience any issues immediately after the upgrade, please try to access the application in browser incognito mode or refresh your browser cache. Additionally reindexing for Advanced Ticket Center and Advanced Search will take place immediately after the upgrade. Depending on the size of your database this could take up to 4 hours. During this time you may not see all tickets in those two workspaces.
If you have any questions about the contents of the release and the upgrade procedure please contact the Serviceaide Support team. If you have team members that did not receive this notification, please add them to the notification system at our Serviceaide Emergency Maintenance Notification Self Registration Portal https://serviceaide.sendwordnow.com.
We look forward to sharing this release with you.