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  • 1.  Serviceaide Xanthite Release for all Data Centers

    Posted 09-24-2021 12:46

    Dear Serviceaide Intelligent Service Management User,

    This is to notify you of the upcoming Serviceaide Intelligent Service Management upgrade. This release is Xanthite release that includes some enhancements to existing features and defect fixes. The release will be deployed first in Staging and then in Production. If you find any issues during your testing in Staging please promptly report them to the support team.

    System
    Duration
    Local Start
    Local Finish
    Comments 
    Trial 2 hrs 27-Sep-2021 03:30 AM PDT 27-Sep-2021 05:30 AM PDT There will not be any downtime. Inflight transactions may be impacted
    CSMStaging (NA) 2 hrs 26-Sep-2021 09:30 PM PDT 26-Sep-2021 11:30 PM PDT The Staging system will be unavailable during the maintenance window.
    CSM2Staging (EMEA) 2 hrs 27-Sep-2021 08:30 AM BST 27-Sep-2021 10:30 AM BST The Staging system will be unavailable during the maintenance window.
    CSM3 Prod (NA) 2 hrs 01-Oct-2021 09:30 PM PDT 01-Oct-2021 11:30 PM PDT There will not be any downtime. Inflight transactions may be impacted
    Trizetto Horizon 2 hrs 02-Oct-2021 12:30 AM PDT 02-Oct-2021 02:30 AM PDT There will not be any downtime. Inflight transactions may be impacted
    CSM2 Prod (EMEA) 2 hrs 03-Oct-2021 05:30 AM BST 03-Oct-2021 07:30 AM BST There will not be any downtime. Inflight transactions may be impacted
    Support 2 hrs 03-Oct-2021 09:30 PM PDT 03-Oct-2021 11:30 PM PDT There will not be any downtime. Inflight transactions may be impacted

    The key features in this release are as follows with additional detail available in the Release Notes

    • Approval Reminders for Service Request - Approval reminder notifications to unapproved service requests until the approval process is completed for Service Requests
    • Custom attribute support in matching condition for Advanced Ticket Center
    • Knowledge article filter based on ticket CCTI 
    • Enhanced encryption for storing passwords in DB from sha1 to sha2
    • Additional Feedback to trigger based on ticket assignment group and Reason code

    For more detail on this release, including a list of bug fixes and known issues, please review the following resources:

    If you experience any issues immediately after the upgrade, please try to access the application in browser incognito mode or refresh your browser cache.

    If you have any questions about the contents of the release and the upgrade procedure please contact the Serviceaide Support team. If you have team members that did not receive this notification, please add them to the notification system at our Serviceaide Emergency Maintenance Notification Self Registration Portal  https://serviceaide.sendwordnow.com.

    We look forward to sharing this release with you. 

    Regards,



    ------------------------------
    Serviceaide Team
    ------------------------------


  • 2.  RE: Serviceaide Xanthite Release for all Data Centers

    Posted 09-27-2021 11:45
    Dear Serviceaide Intelligent Service Management User,

    The upgrade completed successfully on CSM Staging environment & CSM2 Staging environment. We encourage you to validate this new release and report any issues.

    Please note that elastic search may not fully available for next few hours as elastic search updates are going on.

    Regards,

    ------------------------------
    Tushar Bhayani
    ServiceAide
    ------------------------------



  • 3.  RE: Serviceaide Xanthite Release for all Data Centers

    Posted 10-02-2021 03:31
    Dear Serviceaide Intelligent Service Management User,

    The upgrade was completed successfully on CSM3. We encourage you to validate this new release and report any issues.

    Thanks


    ------------------------------
    Serviceaide Team
    ------------------------------



  • 4.  RE: Serviceaide Xanthite Release for all Data Centers

    Posted 10-03-2021 03:57
    Dear Serviceaide Intelligent Service Management User,

    The upgrade completed successfully on CSM2 environment. We encourage you to validate this new release and report any issues.

    Please note that elastic search may not fully available for next few hours as elastic search updates are going on.

    Thanks

    ------------------------------
    Serviceaide Team
    ------------------------------