Catch impact on a specific categorization
Dear good afternoon,
Is there any way to catch the impact on a specific CCTI.
Scenario:
The ticket is created, after some time on the analysis of the analyst responsible in the service desk, he performs the categorization of the ticket.
But analysts are forgetting to enter Impact according to the category that was filled.
Is it possible to accomplish this in the tool?
I know it is possible to insert the impact along with other options at the moment the ticket is created by configuring the Service Catalog.
But this is needed after the ticket has been created.
Also because the SLA is registered according to the impact of each ticket.
Can you help me please.
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Jefferson Pereira Macena
Software Developer
Fujitsu
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