Dear Serviceaide User,
This update is to inform you of upcoming maintenance to your Serviceaide Intelligent Service Management (formerly known as Cloud Service Management) environment. This maintenance release focuses only on bug fixes applies and will occur first in your staging environment before going into production. If you find any issues during your testing in Staging please promptly report them to the support team.
URL
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Local Start
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Local Finish
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Service Availability
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CSMStaging.serviceaide.com
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Apr 08th 10:00 PM PDT
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Apr 09th 02:00 AM PDT
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The system will not be available for the last 2 hours of the maintenance window.
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CSM2Staging.serviceaide.com
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Apr 10th 06:00 AM BST
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Apr 10th 10:00 AM BST
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The system will not be available for the last 2 hours of the maintenance window.
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CSM5staging.serviceaide.com
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Apr 10th 05:00 AM EDT
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Apr 10th 09:00 AM EDT
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The system will not be available for the last 2 hours of the maintenance window.
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support.serviceaide.com
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Apr 14th 10:00 PM PDT
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Apr 15th 02:00 AM PDT
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The system will not be available for the last 30 Minutes of the maintenance window
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CSM3.serviceaide.com
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Apr 12th 09:30 PM PDT
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Apr 13th 00:30 AM PDT
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The system will not be available for the last 30 Minutes of the maintenance window. Some inflight transactions may be impacted during the entire maintenance window.
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CSM2.serviceaide.com
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Apr 14th 05:30 AM BST
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Apr 14th 08:30 AM BST
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The system will not be available for the last 30 Minutes of the maintenance window. Some inflight transactions may be impacted during the entire maintenance window.
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CSM5.serviceaide.com
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Apr 14th 05:30 AM EDT
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Apr 14th 08:30 AM EDT
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The system will not be available for the last 30 Minutes of the maintenance window. Some inflight transactions may be impacted during the entire maintenance window.
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For more detail on this maintenance release list of bug fixes and known issues, please review the following resources:
There are no changes to Active Directory (ADSync) or Single Sign On certificates in this release; therefore you do not need to re-configure these features after the upgrade. As with all upgrades, data refreshes cannot be done when Staging and Production are on different versions of the application. Please request all data refreshes at least a week in advance of a Staging upgrade.
If you have any questions about the contents of the release and the upgrade procedure please contact the Serviceaide Support team. If you have team members that did not receive this notification, please add them to the notification system at our ServiceAide Emergency Maintenance Notification Self Registration Portal https://serviceaide.sendwordnow.com.
We look forward to sharing this release with you.
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Regards,
The Serviceaide Team
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