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Serviceaide April 2019 Maintenance for all Data Centers

  • 1.  Serviceaide April 2019 Maintenance for all Data Centers

    Posted 04-02-2019 09:15
    Edited by Sai kiran 04-02-2019 09:17

    Dear Serviceaide User, 

    This update is to inform you of upcoming maintenance to your Serviceaide Intelligent Service Management (formerly known as Cloud Service Management) environment. This maintenance release focuses only on bug fixes applies and will occur first in your staging environment before going into production. If you find any issues during your testing in Staging please promptly report them to the support team.

    URL

    Local Start

    Local Finish

    Service Availability

    CSMStaging.serviceaide.com

     Apr 08th  10:00 PM PDT

    Apr 09th 02:00 AM PDT

    The system will not be available for the last 2 hours of the maintenance window.

    CSM2Staging.serviceaide.com

    Apr 10th 06:00 AM BST

    Apr 10th 10:00 AM BST

    The system will not be available for the last 2 hours of the maintenance window.

    CSM5staging.serviceaide.com

    Apr 10th 05:00 AM EDT

    Apr 10th 09:00 AM EDT

    The system will not be available for the last 2 hours of the maintenance window.

    support.serviceaide.com

    Apr 14th 10:00 PM PDT

    Apr 15th 02:00 AM PDT

    The system will not be available for the last 30 Minutes of the maintenance window

    CSM3.serviceaide.com

    Apr 12th 09:30 PM PDT

    Apr 13th 00:30 AM PDT

    The system will not be available for the last 30 Minutes of the maintenance window. Some inflight transactions may be impacted during the entire maintenance window.

    CSM2.serviceaide.com

    Apr 14th 05:30 AM BST

    Apr 14th 08:30 AM BST

    The system will not be available for the last 30 Minutes of the maintenance window. Some inflight transactions may be impacted during the entire maintenance window.

    CSM5.serviceaide.com

    Apr 14th 05:30 AM EDT

    Apr 14th 08:30 AM EDT

    The system will not be available for the last 30 Minutes of the maintenance window. Some inflight transactions may be impacted during the entire maintenance window.

     

    For more detail on this maintenance release list of bug fixes and known issues, please review the following resources:

    There are no changes to Active Directory (ADSync) or Single Sign On certificates in this release; therefore you do not need to re-configure these features after the upgrade. As with all upgrades, data refreshes cannot be done when Staging and Production are on different versions of the application. Please request all data refreshes at least a week in advance of a Staging upgrade. 

    If you have any questions about the contents of the release and the upgrade procedure please contact the Serviceaide Support team. If you have team members that did not receive this notification, please add them to the notification system at our ServiceAide Emergency Maintenance Notification Self Registration Portal  https://serviceaide.sendwordnow.com.

    We look forward to sharing this release with you. 


    ------------------------------
    Regards,
    The Serviceaide Team
    ------------------------------


  • 2.  RE: Serviceaide April 2019 Maintenance for all Data Centers

    Posted 04-02-2019 13:29
    Any information available on what is being fixed with the April release?  All links available in the post reference pages for February.

    ------------------------------
    Thanks, Jeff
    ------------------------------



  • 3.  RE: Serviceaide April 2019 Maintenance for all Data Centers

    Posted 04-15-2019 06:15
    @Jeff Anicker
    Sorry for the delay in responding to this one. This rollout was focused on maintenance only and the details are in the Published Fixes page. Three bugs were fixed as well as several infrastructure updates. Based on your feedback we also updated the release notes page to indicate that April <g class="gr_ gr_409 gr-alert gr_gramm gr_inline_cards gr_run_anim Grammar multiReplace" id="409" data-gr-id="409">was only fixes</g>.

    The next feature release will be May 11th and be known as Quartz. 

    See the maintenance calendar for future scheduled maintenance https://serviceaide.atlassian.net/wiki/spaces/CloudSMGoldfish/pages/4721903/Maintenance+Calendar

    ------------------------------
    Richard Graves
    Serviceaide
    ------------------------------



  • 4.  RE: Serviceaide April 2019 Maintenance for all Data Centers

    Posted 04-10-2019 07:43
    Dear Intelligent Service Management User, 

    Serviceaide April 2019 Maintenance for all Data Centers is completed successfully on CSMStaging , CSM2 Staging and CSM5 Staging Successfully. Request you to validate and and report if any issues

    Thanks & Regards

    ------------------------------
    Jayaprakash Ranabotu
    Support Engineer
    ServiceAide

    ------------------------------



  • 5.  RE: Serviceaide April 2019 Maintenance for all Data Centers

    Posted 04-13-2019 03:32
    Dear Intelligent Service Management User,

    This is to keep you informed that the window for CSM3 Production maintenance has been extended for 30 mins.  Apologies for the inconvenience.

    Thanks

    ------------------------------
    Serviceaide Team
    ------------------------------



  • 6.  RE: Serviceaide April 2019 Maintenance for all Data Centers

    Posted 04-13-2019 04:07
    Dear Intelligent Service Management User,

    We are observing some issues during the maintenance on CSM3 Production environment and it might take an hour more.  We will keep you posted with the updates.  Apologies for the inconvenience.

    Thanks


    ------------------------------
    Serviceaide Team
    ------------------------------



  • 7.  RE: Serviceaide April 2019 Maintenance for all Data Centers

    Posted 04-13-2019 05:12

    Dear Intelligent Service Management User,

    We are still continuing with the CSM3 Production maintenance and working diligently to have the application up and running at the earliest.  We will keep you posted with further updates.

    Thanks



    ------------------------------
    Serviceaide Team
    ------------------------------



  • 8.  RE: Serviceaide April 2019 Maintenance for all Data Centers

    Posted 04-13-2019 06:02
    Dear Intelligent Service Management User,

    We are still continuing with the CSM3 Production maintenance and working diligently to have the application up and running at the earliest.  We will keep you posted with further updates.

    Thanks

    ------------------------------
    Serviceaide Team
    ------------------------------



  • 9.  RE: Serviceaide April 2019 Maintenance for all Data Centers

    Posted 04-13-2019 07:46
    Dear Intelligent Service Management User,

    We are still continuing with the CSM3 Production maintenance and working diligently to have the application up and running at the earliest.  We will keep you posted with further updates.

    Thanks

    ------------------------------
    Serviceaide Team
    ------------------------------



  • 10.  RE: Serviceaide April 2019 Maintenance for all Data Centers

    Posted 04-13-2019 08:15
    Dear Intelligent Service Management User,

    We are still continuing with the CSM3 Production maintenance and working diligently to have the application up and running at the earliest.  We will keep you posted with further updates.

    Thanks

    ------------------------------
    Serviceaide Team
    ------------------------------



  • 11.  RE: Serviceaide April 2019 Maintenance for all Data Centers

    Posted 04-13-2019 08:47
    Dear Intelligent Service Management User,

    We are still continuing with the CSM3 Production maintenance and working diligently to have the application up and running at the earliest.  We will keep you posted with further updates.

    Thanks

    ------------------------------
    Serviceaide Team
    ------------------------------



  • 12.  RE: Serviceaide April 2019 Maintenance for all Data Centers

    Posted 04-13-2019 09:18
    Dear Intelligent Service Management User,

    We are still continuing with the CSM3 Production maintenance and working diligently to have the application up and running at the earliest.  We will keep you posted with further updates.

    Thanks

    ------------------------------
    Serviceaide Team
    ------------------------------



  • 13.  RE: Serviceaide April 2019 Maintenance for all Data Centers

    Posted 04-13-2019 09:44
    Dear Intelligent Service Management User,

    We are still continuing with the CSM3 Production maintenance and working diligently to have the application up and running at the earliest. We will keep you posted with further updates.

    Thanks

    ------------------------------
    Serviceaide Team
    ------------------------------



  • 14.  RE: Serviceaide April 2019 Maintenance for all Data Centers

    Posted 04-13-2019 10:38
    Dear Intelligent Service Management User,

    CSM3 Production had a scheduled maintenance today but it got extended than the expected window. The concerned team are working diligently to have the application up and running at the earliest. We will keep you posted with further updates.

    Thanks

    ------------------------------
    Serviceaide Team
    ------------------------------



  • 15.  RE: Serviceaide April 2019 Maintenance for all Data Centers

    Posted 04-13-2019 11:51
    Edited by Nitin Saxena 04-13-2019 11:52
    Dear Intelligent Service Management User,

    Serviceaide April 2019 Maintenance for CSM3 Production has been completed successfully. We request you to validate and report if there are any issues.  However, we extremely apologize for the inconvenience that was caused due to the delay.

    Thanks

    ------------------------------
    Serviceaide Team
    ------------------------------



  • 16.  RE: Serviceaide April 2019 Maintenance for all Data Centers

    Posted 04-14-2019 04:04
    Dear Intelligent Service Management User,

    Serviceaide April 2019 Maintenance for CSM2 Production has been completed successfully. We request you to validate and report if there are any issues.

    Thanks


    ------------------------------
    Serviceaide Team
    ------------------------------



  • 17.  RE: Serviceaide April 2019 Maintenance for all Data Centers

    Posted 04-14-2019 06:37
    Dear Intelligent Service Management User,

    Serviceaide April 2019 Maintenance for CSM5 Production has been completed successfully. We request you to validate and report if there are any issues.

    Thanks


    ------------------------------
    Serviceaide Team
    ------------------------------