Shabbir, I appreciated.
But that I was kinda expecting, What can you tell me that I can do to achieve the same result? what can be done to make sectors out of IT sector to use ISM as well? You can see that the way IT will categorize the tickets can not be same. And more, if there are something that can be done where to find the info to make it happen?
Thank for the help so far.
------------------------------
Fernando Luiz Silva
Boa Vista Servicos
São Paulo
55 11 4734-3038
------------------------------
Original Message:
Sent: 07-03-2019 03:28
From: Shabbir Hussain
Subject: Categorizations
Fernando,
Currently it is not possible to set CCTI to appear for specific groups.
------------------------------
Regards,
Shabbir Hussain
Serviceaide Support Team
Original Message:
Sent: 02-08-2019 07:46
From: Fernando Luiz Silva
Subject: Categorizations
Is it possible to set categorizations to appears for specific Groups?
My plan...
I Need to create categorizations that should appears for some groups and not for another, Categorizations for TI can not be the same as in Marketing so how can I make that Categ 1 can be used for and seeing only by a specific set of groups?
------------------------------
Fernando Luiz Silva
Boa Vista Servicos
São Paulo
55 11 4734-3038
------------------------------