@Ricardo AndradeAre you actively using Kaizala or have customers that are? Are they using it for internal IT support or more external consumer support?
We have looked into integrating with Kaizala, Microsoft doesn't support it for their own bot tools yet and has only made Kaizala available in a few countries, the US is not one of them. So right now we are in wait and see until Microsoft opens it up a bit more. But if you have customers using it today that want to integrate with Luma we can figure something out.
------------------------------
Richard Graves
Serviceaide
------------------------------
Original Message:
Sent: 11-18-2019 11:45
From: Ricardo Andrade
Subject: Luma Integration with Microsoft Kaizala
Integrate Luma with Microsoft Kaizala can be a great functionality at future.
------------------------------
Ricardo Andrade
IT Coordinator
Stefanini
------------------------------