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Approval flow
Hello friends,

Can help me with a question regarding the ISM approval flow?

I would like to know how do I tie the "APPROVE" button with a "Workflow Action".

Attach the button.

------------------------------
Jefferson Pereira Macena
IT Analyst
Fujitsu
------------------------------

@Richard Graves Can you help me with that doubt? ​

------------------------------
Jefferson Pereira Macena
IT Analyst
Fujitsu
------------------------------

Original Message:
Sent: 06-10-2019 08:39
From: Jefferson Pereira Macena
Subject: Approval flow

Approval flow
Hello friends,

Can help me with a question regarding the ISM approval flow?

I would like to know how do I tie the "APPROVE" button with a "Workflow Action".

Attach the button.

------------------------------
Jefferson Pereira Macena
IT Analyst
Fujitsu
------------------------------

For the Change ticket for which you want to review the Approval workflow, you may need to first find out the name of the Process flow applied to the Change ticket. You can find this under the Ticket Activity History section


Then navigate to MANAGE >> Tools >> Process Workflows, open the Process flow 
Review the "On Approval" workflow action. Basically when a user clicks on the Approval button, the system will perform the actions that are configured under the "On Approval" step.


Look under the Define, Permission, Set, Notify tabs on the right-pane.
If you need to make any changes to the Process flow, you will need to checkout the Process flow first.

For more information on Process flows see Documentation on Process flows

------------------------------
Neha Gupta
Serviceaide
------------------------------

Original Message:
Sent: 06-10-2019 08:39
From: Jefferson Pereira Macena
Subject: Approval flow

Approval flow
Hello friends,

Can help me with a question regarding the ISM approval flow?

I would like to know how do I tie the "APPROVE" button with a "Workflow Action".

Attach the button.

------------------------------
Jefferson Pereira Macena
IT Analyst
Fujitsu
------------------------------

Hello @Neha Gupta


I was able to adjust my approval flow in the tool.

I'm using the "Workflow Actions", in Set Fields the "appr_action_id when_approved / rejected" was inserted. as set out in the Annex.

Now it's working properly. ​

------------------------------
Jefferson Pereira Macena
IT Analyst
Fujitsu
------------------------------

Original Message:
Sent: 06-10-2019 09:55
From: Neha Gupta
Subject: Approval flow

For the Change ticket for which you want to review the Approval workflow, you may need to first find out the name of the Process flow applied to the Change ticket. You can find this under the Ticket Activity History section


Then navigate to MANAGE >> Tools >> Process Workflows, open the Process flow
Review the "On Approval" workflow action. Basically when a user clicks on the Approval button, the system will perform the actions that are configured under the "On Approval" step.


Look under the Define, Permission, Set, Notify tabs on the right-pane.
If you need to make any changes to the Process flow, you will need to checkout the Process flow first.

For more information on Process flows see Documentation on Process flows

------------------------------
Neha Gupta
Serviceaide

Original Message:
Sent: 06-10-2019 08:39
From: Jefferson Pereira Macena
Subject: Approval flow

Approval flow
Hello friends,

Can help me with a question regarding the ISM approval flow?

I would like to know how do I tie the "APPROVE" button with a "Workflow Action".

Attach the button.

------------------------------
Jefferson Pereira Macena
IT Analyst
Fujitsu
------------------------------

Glad to hear that @Jefferson Pereira Macena :-)​

------------------------------
Neha Gupta
Serviceaide
------------------------------

Original Message:
Sent: 06-10-2019 10:45
From: Jefferson Pereira Macena
Subject: Approval flow

Hello @Neha Gupta


I was able to adjust my approval flow in the tool.

I'm using the "Workflow Actions", in Set Fields the "appr_action_id when_approved / rejected" was inserted. as set out in the Annex.

Now it's working properly. ​

------------------------------
Jefferson Pereira Macena
IT Analyst
Fujitsu

Original Message:
Sent: 06-10-2019 09:55
From: Neha Gupta
Subject: Approval flow

For the Change ticket for which you want to review the Approval workflow, you may need to first find out the name of the Process flow applied to the Change ticket. You can find this under the Ticket Activity History section


Then navigate to MANAGE >> Tools >> Process Workflows, open the Process flow
Review the "On Approval" workflow action. Basically when a user clicks on the Approval button, the system will perform the actions that are configured under the "On Approval" step.


Look under the Define, Permission, Set, Notify tabs on the right-pane.
If you need to make any changes to the Process flow, you will need to checkout the Process flow first.

For more information on Process flows see Documentation on Process flows

------------------------------
Neha Gupta
Serviceaide

Original Message:
Sent: 06-10-2019 08:39
From: Jefferson Pereira Macena
Subject: Approval flow

Approval flow
Hello friends,

Can help me with a question regarding the ISM approval flow?

I would like to know how do I tie the "APPROVE" button with a "Workflow Action".

Attach the button.

------------------------------
Jefferson Pereira Macena
IT Analyst
Fujitsu
------------------------------