Forum

 View Only

  • 1.  Parent Ticket Info

    Posted 03-27-2019 11:01
    Edited by Leonardo Blay 03-28-2019 08:11
    Hi,

    Is it possible to add the field Details to the Parent Ticket Info tab of a Task?

    I have multiple workflows that automatically create child tasks. These tasks will be resolved by different groups each. Sometimes is necessary to open the parent ticket to see the details.

    I would like something like that (it's in Portuguese, but I think it's understandable. This is the task ticket info):


    Regards,

    ------------------------------
    Leonardo Blay
    Senior Analyst
    Infoglobo
    Rio de Janeiro
    +55 21 25349747
    ------------------------------


  • 2.  RE: Parent Ticket Info

    Posted 07-02-2019 21:53
    Leonardo,

    Currently, ISM does not have an option to add the details field to the Parent Ticket info tab in the child ticket.

    I would definitely encourage submitting an Idea to the Serviceaide ISM community requesting that functionality so that our Product Management Team can review it further.


    ------------------------------
    Shabbir Hussain
    Saas Support Engineer
    Serviceaide
    ------------------------------

    Original Message


  • 3.  RE: Parent Ticket Info

    Posted 07-03-2019 10:04
    Thanks. Already did it. Regards.

    ------------------------------
    Leonardo Blay
    Senior Analyst
    Infoglobo
    Rio de Janeiro
    +55 21 25349747
    ------------------------------

    Original Message