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  • 1.  Luma Outage in all production and staging environments.

    Posted 03-08-2019 00:13

    Dear Luma user,

    We are currently experiencing an incident that is affecting the availability of your service. We are working to resolve the issue and restore your service as soon as possible. We will provide further updates as more information becomes available.

    We regret the inconvenience this incident may cause. All appropriate teams have been engaged to restore service as soon as possible.

    If you have any questions, please contact <g class="gr_ gr_11 gr-alert gr_spell gr_inline_cards gr_run_anim ContextualSpelling ins-del multiReplace" id="11" data-gr-id="11">Serviceaide</g> Support.



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    Thank You,
    The Serviceaide Team

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  • 2.  RE: Luma Outage in all production and staging environments.

    Posted 03-08-2019 00:15

    Dear ISM Users,

    This is only for Luma users and there is no issue or impact on ISM environments 



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    Bharath Laggisetty
    Support Engineer
    Serviceaide
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  • 3.  RE: Luma Outage in all production and staging environments.

    Posted 03-08-2019 00:36
    Dear Luma User,

    The service is back online, We will continue to monitor on the issue. We request you to validate and please contact <g class="gr_ gr_5 gr-alert gr_spell gr_inline_cards gr_run_anim ContextualSpelling ins-del multiReplace" id="5" data-gr-id="5">Serviceaide</g> Support if you are facing any issues.

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    Thank You,
    The Serviceaide Team

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  • 4.  RE: Luma Outage in all production and staging environments.

    Posted 03-08-2019 03:36
    The service has been stable for last one hour.  We are continuing to monitor for any further issues.  Please let us know if you face any further issues.

    Thanks
    Serviceaide Support

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    Nitin Saxena
    Senior Support Engineer
    Serviceaide
    Hyderabad
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  • 5.  RE: Luma Outage in all production and staging environments.

    Posted 03-08-2019 08:06
    Dear Luma User,

    The service has been currently stable.  We are continuing to monitor for any further issues.  Please let us know if you face any further issues.

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    Nitin Saxena
    Senior Support Engineer
    Serviceaide
    Hyderabad
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