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  • 1.  Propagate Worklog from ticket to tasks

    Posted 05-15-2019 23:56
    Hi community,

    When an user create a ticket worklog the information don't replicate to tasks, so analysts need to open the request to verify if user inserted any info before execute the task.

    I am trying to find alternatives to alert analysts about users worklog or propagate the information from tickets to tasks.

    Anyone tried to do that? I thought too complex alternatives for that.


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    Ricardo Andrade
    IT Coordinator
    Stefanini
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  • 2.  RE: Propagate Worklog from ticket to tasks
    Best Answer

    Posted 05-23-2019 23:15
    Hi Ricardo Andrade, 

    As per the current functionality of the ISM, it is not possible to propagate the Worklogs added in the Parent ticket to Child ticket. This can be treated as an enhancement in the application. Request you to post your Idea in the community, so that our Product team can review it for further actions.

    Thanks & Regards

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    Jayaprakash Ranabotu
    Support Engineer
    Serviceaide

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    Original Message