Dear Serviceaide User,
This update is to inform you of upcoming maintenance to your Serviceaide Intelligent Service Management environment. This maintenance release focuses on bug fixes and enabling newly released features (Similar tickets and suggested solution and Dashboard (Beta) in phases and respective customers will be communicated separately. If you find any issues during your testing in Staging please promptly report them to the support team.
There are no changes to Active Directory (ADSync) or Single Sign On certificates in this release; therefore you do not need to re-configure these features after the upgrade. As with all upgrades, data refreshes cannot be done when Staging and Production are on different versions of the application. Please request all data refreshes at least a week in advance of a Staging upgrade.
If you have any questions about the contents of the release and the upgrade procedure please contact the Serviceaide Support team. If you have team members that did not receive this notification, please add them to the notification system at our ServiceAide Emergency Maintenance Notification Self Registration Portal https://serviceaide.sendwordnow.com.
We look forward to sharing this release with you.Note: Our monthly maintenance calendar for the Year 2020 is released; please take a look.