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Emergency Maintenance for SSL Digital certificates renewal for all Data Centers

  • 1.  Emergency Maintenance for SSL Digital certificates renewal for all Data Centers

    Posted 01-10-2020 14:42

    Dear Serviceaide Intelligent Service Management User,

     

    As part of the emergency maintenance of Serviceaide Intelligent Service Management, SSL digital certificates for the domain *.serviceaide.com has been renewed. This update ensures the securability of Serviceaide Intelligent Service Management service. We request you to please change the SSL certificates by following below steps:

     Access Serviceaide Intelligent Service Management Portal.

    For instance, in Chrome Browser, https://csm3.serviceaide.com
    Click the Secure button (a padlock) in an address bar
    Click the Certificate button
    Go to the Details tab
    Click on Copy to File
    Click Next
    Click the Export button
    Select "Base64-encoded X.509 (.CER)"
    Click Next 
    Specify the location and name of the SSL certificate then click the Save button
    Click Next and Finish.

     

    If you have any questions, please contact the Serviceaide Support team. If you have team members that did not receive this notification, please add them to the notification system at our Serviceaide Emergency Maintenance Notification Self Registration Portal  https://serviceaide.sendwordnow.com.

     

    Regards,

    The Serviceaide  Team



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    Bharath Laggisetty
    Serviceaide Support Team
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  • 2.  RE: Emergency Maintenance for SSL Digital certificates renewal for all Data Centers

    Posted 01-10-2020 15:41
    Edited by Nitin Saxena 01-10-2020 15:52
    Dear Serviceaide Intelligent Service Management User,

    Please note that the certificate update steps are applicable only if you are using ADSync utility.

    Below are the steps for importing the new/updated certificate for ADSync utility :

    1. Click the View Site Information icon (the lock icon) next to the application URL in your browser address bar.
    2. Navigate to Certificate, Details, and click Copy to File.
    3. Click Next and set the format as .DER encoded binary X.509 (.CER).
    4. Click Next, enter the file name, and save the file.
    5. Click Next, verify the path, and click Finish.
    6. Copy the saved certificate file to the ADSync root (ad-user-sync\) location.
    7. Navigate to ad-user-sync\ location.
    8. Import the saved certificate file to the ADSync local keystore si, by running the following command from the ad-user-sync location:
      Keytool –import –trustcacerts –alias aliasname –keystore si –file saved_certificate_file_name.cer
      1. Use itmaas as password, when prompted for one.
      2. Alias name could be anything, for example, Intelligent Service Management-AD-connection.
      3. After the command runs successfully, a file name si is created in ad-user-sync location.

    Thanks
    Serviceaide Team


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    Nitin Saxena
    Senior Support Engineer
    Serviceaide
    Hyderabad
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