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Emergency Maintenance For All Data Centers

  • 1.  Emergency Maintenance For All Data Centers

    Posted 12-19-2019 07:42
    Edited by Nualakanti Vidyasagar 12-19-2019 09:36

    Dear Serviceaide Users,

    Greetings from Serviceaide.

    We are rolling out an emergency patch to some of the issues encountered in Advanced Ticket Center related to views, the patch will resolve the following issues

    1. Users would be able to select a view after editing a view.
    2. In Advanced Ticket Center views, only 5 records will be loaded by default. There will be a 'Show more' link available to load more views as required.

    We are continuously working on the improvements around the performance and specific scenarios related to handling duplicate view names and the same will be fixed at the earliest. We request you to perform validations and confirm us if still any issues are being observed.  Apologies for all the inconvenience that was caused.


    Serviceaide Support Team

  • 2.  RE: Emergency Maintenance For All Data Centers

    Posted 12-23-2019 09:18
    Hello Vidyasagar,

    This emergency patch was implemented? It not, when did will be applied?

    Thank you!

    Ricardo Andrade
    Service Delivery Manager
    Stefanini Consultoria e Assessoria Informática Ltda