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Automatically Populate Fields using API gets

  • 1.  Automatically Populate Fields using API gets

    Posted 10-18-2019 04:15
    I have a number of use cases for automatically completing fields in a ticket by automatically pulling information from other systems through API.
    Is this capability on the roadmap? It would be a very powerful addtion.
    Stephen.


    Sent from my iPhone


  • 2.  RE: Automatically Populate Fields using API gets

    Posted 10-28-2019 13:39
    @Stephen Warne
    If you can describe the use cases you are trying to accomplish we can help with this. With the inbound API and the outbound web services, you can absolutely use web services to set fields.​

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    Richard Graves
    Serviceaide
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  • 3.  RE: Automatically Populate Fields using API gets

    Posted 10-28-2019 14:18
    Hi Richard

    What we would like to do is automatically populate fields in a ticket with information pulled from another
    system. This would use a webservices call to that system and the URL for the rest api get string would need to include variable value(s) taken from other field(s) in the ticket to construct it. eg the PC name.
    This would allow us to automatically provide KPIs for the PC to the ticket /sd agent to allow quicker triage of tickets.
    Thanks
    Stephen.

    Sent from my iPhone