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  • 1.  EMERGENCY MAINTENANCE FOR CSM3 PRODUCTION DATA CENTER

    Posted 07-29-2019 05:59
    Edited by Sai kiran 07-29-2019 06:07

    Dear Serviceaide Intelligent Service Management Administrator,

    This update is to inform CSM3 production environment ( csm3.serviceaide.com ) users that we are performing urgent infrastructure maintenance on a few identified customer environments (slices)  in csm3 production environment. All the impacted customers will be notified separately by support.

    While other customers environments will be available normally, these identified customers may experience 5 to 10 minutes downtime starting in next 20 to 3o minutes. 

    If you have any questions please contact Support. 

    Regards,



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    The Serviceaide  Team
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  • 2.  RE: EMERGENCY MAINTENANCE FOR CSM3 PRODUCTION DATA CENTER

    Posted 07-29-2019 06:20
    Edited by Sai kiran 07-29-2019 06:20
    Dear Serviceaide Intelligent Service Management Administrator,

    We have completed the maintenance activity in less than 5 min time and everything is back to normal. Please validate and report us if any issues to the support team.

    Thanks

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    Sai kiran
    support engineer
    serviceaide
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    Original Message