Just a reminder that the November 2019 release, aka Sapphire, is available in all Staging environments. Please test the new features including the Dashboard, similar tickets and suggested KB articles and other new features.
For a full review of the features and the release webcast see the release notes:
https://serviceaide.atlassian.net/wiki/spaces/CloudSMGoldfish/pages/769556572/Release+Notes------------------------------
Richard Graves
Serviceaide
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