Hello,
I have constantly researched on the Internet, YouTube and Wiki how to make an auto route that will approve a Change Request. I found information on creating e-mail within the Config Slice, but so that alone will only create a new change and is not that I want to do.
The scenario is: a change ticket is created, the approval of approval request is sent and an automatic email is triggered. Upon receiving this email, the manager reads the content and responds with OK or REJECTED and then the system receives this response back and processes the Change Request through an auto route.
Anyone know how to create this?