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Editing the expected answer for Approval by EMail

  • 1.  Editing the expected answer for Approval by EMail

    Posted 09-18-2019 10:36
    Hi guys,

    Our Security Office group are trying to implement an automated bot that adds tags, first thing in the email body, to outgoing emails.

    Such as:
    - Public
    - Confidential \ Internal Use Only
    - Confidential \ Extended
    - Highly Confidential \ Recipients Only
    - Highly Confidential \ Data Privacy


    So, when someone replays the Request for Approval email with "Approved, OK or Rejected" the mail body will come as

    "Confidential \ Internal Use Only OK"

    Will be nice if we could edit the expected answer for Approval by EMail, so we could add this tags too.


    And we think that this kind of bot will be wanted on many companies on the next years.

    ------------------------------
    Leandro Frinhani
    Analista de Suporte
    BTGPactual
    Rio de Janeiro
    2132629964
    ------------------------------


  • 2.  RE: Editing the expected answer for Approval by EMail

    Posted 09-19-2019 10:41
    @Leandro Frinhani
    So the email comes to ISM as "Confidential \ Internal Use Only OK" followed by Approved or Rejected. Is that correct?​

    ------------------------------
    Richard Graves
    Serviceaide
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  • 3.  RE: Editing the expected answer for Approval by EMail

    Posted 09-19-2019 11:13
    @Richard Graves The email will come as "Confidential \ Internal Use Only" followed by "ok" or "approved" or "rejected"...
    But it may come as  "Public" followed by "ok" or "approved" or "rejected"... or "Confidential \ Extended" followed by "ok" or "approved" or "rejected"...


    ------------------------------
    Leandro Frinhani
    Analista de Suporte
    BTGPactual
    Rio de Janeiro
    2132629964
    ------------------------------