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Intelligent Service Management( ISM) Staging Environment Key Change Update Notification

  • 1.  Intelligent Service Management( ISM) Staging Environment Key Change Update Notification

    Posted 02-21-2021 19:11

    Dear Serviceaide  ISM Administrator,

      

    As part of regular  upkeeping and optimisation of our infrastructure,  we are making a key change to your Staging environment.

     

    What is Changing?

    In order to Optimizing Staging DB Servers we will  purge any attachments older than 60 days and retain only  attachment that  are 60 days old or lesser in ISM Staging environment. 

     

    Would this affect my Production Environment ?

    No, This change is planned only for your Staging Environment and your Production Environment will remain untouched.

     

    When this change will be rolled out?

                    We will roll out the change in phased manner starting  March 1st 2021.      

       

    What if I want to get back the attachments older than 60 days?

                    Upon your  service request to Serviceaide Support, we will be able to restore or do slice refresh from the Production environment

     

     

    In case of any questions please contact Serviceaide Support or Account Manager.



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    Serviceaide Support Team
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