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  • 1.  Performance issues with CSM3 environment

    Posted 12-18-2019 12:27
    Dear CSM3 Serviceaide Users,

    We are currently observing issues with the CSM3 environment.

    We are actively working to stabilize the environment at the earliest.

    Sorry for the inconvenience caused and we will keep you informed with regular community updates

    Thanks
    Serviceaide Team

    ------------------------------
    Nitin Saxena
    Senior Support Engineer
    Serviceaide
    Hyderabad
    ------------------------------


  • 2.  RE: Performance issues with CSM3 environment

    Posted 12-18-2019 12:54
    Hi All,

    Update: CSM3 application performance is stable since last 20 minutes. We are continuously monitoring the performance of the system.

    Thank you

    ------------------------------
    Regards
    ServiceAide Support
    ------------------------------

    ------------------------------
    Tushar Bhayani
    ServiceAide
    ------------------------------

    Original Message


  • 3.  RE: Performance issues with CSM3 environment

    Posted 12-18-2019 12:55
    Dear CSM3 Serviceaide Users,

    Currently the environment has been stable for the past half an hour.  We request you to keep monitoring and keep us posted if any further issues are observed.

    Thanks
    Serviceaide Team

    ------------------------------
    Nitin Saxena
    Senior Support Engineer
    Serviceaide
    Hyderabad
    ------------------------------

    Original Message


  • 4.  RE: Performance issues with CSM3 environment

    Posted 12-18-2019 14:01
    Dear CSM3 Serviceaide Users,

    Currently the environment has been stable for over 1 and half hours.  We are actively monitoring and we request you to contact support if any further issues are observed.

    Thanks
    Serviceaide Team

    ------------------------------
    Nitin Saxena
    Senior Support Engineer
    Serviceaide
    Hyderabad
    ------------------------------

    Original Message


  • 5.  RE: Performance issues with CSM3 environment

    Posted 12-23-2019 08:44
      |   view attached

    Dear Serviceaide Users,

    Here is the RCA report for the performance issue with CSM3 environment. Please find the attached PDF file for complete information.

    Thanks



    ------------------------------
    Serviceaide Support Team
    ------------------------------

    Attachment(s)

    pdf
    Serviceaide_RCA_CSM3_Report_18122019.pdf   215 KB 1 version
    Original Message