Dear Serviceaide Intelligent Service Management User,
In our constant endeavor to provide you with an optimal experience we continue to upkeep and optimize our infrastructure.
As a part of this effort, we are migrating all our servers to next-generation servers currently; with our staging environment already migrated, we will be migrating our ISM Production environment per below schedule this month:
1. On
20 March 2021, between 4:30 AM GMT and 5:30 AM GMT, we will be migrating
https://csm2.serviceaide.com environment to next-generation servers and there will be 10-15 minutes downtime during this activity
2. On
27 March 2021, between 8:30 PM PT 11:30 PM PT, we will be migrating
https://csm3.serviceaide.com environment to next-generation servers and there will be 10-15 minutes downtime during this activity
In case of any questions please contact Serviceaide Support
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Regards,
Serviceaide Support Team
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