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  • 1.  SERVICEAIDE INTELLIGENT SERVICE MANAGEMENT PLANNED MAINTENANCE

    Posted 03-05-2021 05:32
    Dear Serviceaide Intelligent Service Management User,

    In our constant endeavor to provide you with an optimal experience we continue to upkeep and optimize our infrastructure.

    As a part of this effort, we are migrating all our servers to next-generation servers currently; with our staging environment already migrated, we will be migrating our ISM Production environment per below schedule this month:

    1. On 20 March 2021, between 4:30 AM GMT and 5:30 AM GMT, we will be migrating https://csm2.serviceaide.com environment to next-generation servers and there will be 10-15 minutes downtime during this activity
    2. On 27 March 2021, between 8:30 PM PT 11:30 PM PT, we will be migrating https://csm3.serviceaide.com environment to next-generation servers and there will be 10-15 minutes downtime during this activity

    In case of any questions please contact Serviceaide Support

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    Regards,
    Serviceaide Support Team
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  • 2.  RE: SERVICEAIDE INTELLIGENT SERVICE MANAGEMENT PLANNED MAINTENANCE

    Posted 03-27-2021 01:45
    Edited by Nitin Saxena 03-27-2021 01:50
    Dear Serviceaide Intelligent Service Management User,

    The maintenance on CSM2 environment was successfully completed on 20 March 2021.  We request you to keep monitoring and report to support for any issues encountered.

    Thanks


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    Serviceaide Team
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  • 3.  RE: SERVICEAIDE INTELLIGENT SERVICE MANAGEMENT PLANNED MAINTENANCE

    Posted 03-27-2021 01:50
    Dear Serviceaide Intelligent Service Management User,

    The maintenance on CSM3 environment has been successfully completed We request you to perform validations and report to support for any issues observed.

    Thanks

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    Serviceaide Team
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