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ISM Time Difference for Brazil Customers

  • 1.  ISM Time Difference for Brazil Customers

    Posted 11-04-2019 08:54
    Edited by Nualakanti Vidyasagar 11-04-2019 09:14

    Dear ISM users from Brazil,

    According to a recent announcement, Brazil will not change its clocks for the upcoming DST period, which was scheduled to begin on November 3, 2019.

    To be compliant with this change, we are currently working to revert the DST setting on an urgent basis, we will keep you posted with further updates soon.  Need any assistance please contact our support.

    Thanks for your cooperation,



    ------------------------------
    Support Engineer
    ServiceAide

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  • 2.  RE: ISM Time Difference for Brazil Customers

    Posted 11-04-2019 12:54
    Thanks for the answer.

    Please keep us informed.

    ------------------------------
    Jefferson Pereira Macena
    Software Developer
    Fujitsu
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  • 3.  RE: ISM Time Difference for Brazil Customers

    Posted 11-05-2019 09:46
    Edited by Nualakanti Vidyasagar 11-05-2019 09:47

    Dear ISM Users,

    We request you to please update the browsers to the latest version and please validate the issue at your end. This should display the appropriate time in the ISM application.


    ------------------------------
    Support Engineer
    ServiceAide
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  • 4.  RE: ISM Time Difference for Brazil Customers

    Posted 11-05-2019 11:17
    Dear ISM users from Brazil,

    As we requested you in previous update to upgrade the Browsers to latest version and validate the issue.
    Meanwhile we will be applying patch on Staging Environment.

    Thanks,
    Anupam Bose

    ------------------------------
    Anupam Bose
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  • 5.  RE: ISM Time Difference for Brazil Customers

    Posted 11-05-2019 12:10

    Dear ISM users from Brazil,
    .

    We have applied the patch on all the Staging Environments. We encourage you to validate by updating the browser to the latest versions and let us know if any issues. 

    Thank you



    ------------------------------
    Bharath Laggisetty
    Support Engineer
    Serviceaide
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  • 6.  RE: ISM Time Difference for Brazil Customers

    Posted 11-05-2019 12:37
    Bharath good afternoon,

    I did the test here in the staging environment and it is not working yet.

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    Jefferson Pereira Macena
    Software Developer
    Fujitsu
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  • 7.  RE: ISM Time Difference for Brazil Customers

    Posted 11-05-2019 13:03

    Hello Macena, 

    Thanks for validating and reporting to us.
    We have just revalidated and found no issues. we request you to please update the browser to the latest version and check. You may also validate in Edge browser. 

    Thank you 



    ------------------------------
    Bharath Laggisetty
    Support Engineer
    Serviceaide
    ------------------------------



  • 8.  RE: ISM Time Difference for Brazil Customers

    Posted 11-05-2019 13:16
    Bharath good afternoon,

    Note that in the Staging environment the problem still persists, even with the updated Chrome browser and testing in the Edge browser the failure still persists.
    Follows attachments for ticket test verification

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    Jefferson Pereira Macena
    Software Developer
    Fujitsu
    ------------------------------



  • 9.  RE: ISM Time Difference for Brazil Customers

    Posted 11-05-2019 13:25

    Hello Macena,

    Few other customers from Brazil have confirmed that the issue has been resolved in their staging environments.
    I've opened a support case on your name to investigate the issue. I will coordinate with you from the support case.

    Thank you 



    ------------------------------
    Bharath Laggisetty
    Support Engineer
    Serviceaide
    ------------------------------



  • 10.  RE: ISM Time Difference for Brazil Customers

    Posted 11-06-2019 08:31

    Dear ISM users from Brazil,

    We request you to validate with the latest (upgraded) browser as the issue has been fixed in the Staging and Production environments. 

    Thank you.



    ------------------------------
    Nualakanti Vidyasagar
    Support Engineer
    ServiceAide
    Hyderabad
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