Intelligent Service Management Ideas

  • 1.  Common Tickets Actions

    Posted 06-10-2019 11:58
    Edited by Adriana Rios 07-12-2019 11:20
    If feasible, add to the common ticket actions the options of conditions to enter the action and the options of mandatory fields. Thanks

    8SVxcbkUSQ6FjUph50eL_Common Actions Idea.png
    The Notify section of the common actions only allows to see the list of System Defined notifications, it would be ideal if  we can see the Non System Defined