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Serviceaide Luma 1.16.9 Release for all Data Centers

  • 1.  Serviceaide Luma 1.16.9 Release for all Data Centers

    Posted 20 days ago
    Edited by Shabbir Hussain 20 days ago

    Dear Serviceaide Luma User,

    This is to notify you of the upcoming Serviceaide Luma upgrade. This release is a maintenance release that includes only defect fixes. The release will be deployed first in Staging and then in Production. If you find any issues during your testing in Staging please promptly report them to the support team.

    Duration
    Local Start
    Local Finish
    Comments 
    Luma Trial 1.5 hrs 01-Nov-2020 10:00 PM PDT 01-Nov-2020 11:30 PM PDT 10-15 mins Downtime 
    Luma Staging (NA) 1.5 hrs 01-Nov-2020 11:30 PM PDT 02-Nov-2020 01:00 AM PDT 10-15 mins Downtime 
    Luma3 Prod (NA) 1.5 hrs 06-Nov-2020 10:00 PM PDT 06-Nov-2020 11:30 PM PDT 10-15 mins Downtime 
    Luma2 Staging (EMEA) 1.5 hrs 02-Nov-2020 09:00 AM BST 02-Nov-2020 10:30 AM BST 10-15 mins Downtime 
    Luma2 Prod (EMEA) 1.5 hrs 07-Nov-2020 07:30 AM BST 07-Nov-2020 09:00 AM BST 10-15 mins Downtime 

     

    There are no feature enhancements in this release and only fixes detail available in the Release Notes

    For more detail on this release, including a list of bug fixes and known issues, please review the following resources:

    If you have any questions about the contents of the release and the upgrade procedure please contact the Serviceaide Support team. If you have team members that did not receive this notification, please add them to the notification system at our Serviceaide Emergency Maintenance Notification Self Registration Portal https://serviceaide.sendwordnow.com.

    We look forward to sharing this release with you. 



    ------------------------------
    Regards,
    Shabbir Hussain
    Serviceaide Support Team
    ------------------------------


  • 2.  RE: Serviceaide Luma 1.16.9 Release for all Data Centers

    Posted 19 days ago
    Dear Serviceaide Intelligent Service Management User,

    The upgrade completed successfully on Luma3. We encourage you to validate this new release and report any issues.

    Regards,


    ------------------------------
    Sai kiran
    support engineer
    serviceaide
    ------------------------------



  • 3.  RE: Serviceaide Luma 1.16.9 Release for all Data Centers

    Posted 19 days ago
    Dear Serviceaide Intelligent Service Management User,

    The upgrade completed successfully on Luma2. We encourage you to validate this new release and report any issues.

    Regards,


    ------------------------------
    Sai kiran
    support engineer
    serviceaide
    ------------------------------