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Serviceaide April ISM Topaz Release for all Data Centers

  • 1.  Serviceaide April ISM Topaz Release for all Data Centers

    Posted 04-06-2020 07:58
    Edited by Nitin Saxena 04-06-2020 08:21

    Dear Serviceaide User,

    This update is to inform you of upcoming maintenance to your Serviceaide Intelligent Service Management environment. This maintenance release focuses on bug fixes and some minor enhancements which will improve the analyst efficiency. View all the meeting information on the community about the upcoming webcast to review all the details on this release on April 9th at 11am ET (GMT-5). This release will occur first in your staging environment before going into production. If you find any issues during your testing in Staging please promptly report them to the support team.


    URL

    Local Start

    Local Finish

    Service Availability

    CSM2Staging (EMEA)

    13-April-2020 07:00 AM BST

    13-April-2020 08:00 AM BST

    There will be 1 hr down time during the upgrade of the Staging environment.

    CSMStaging (NA)

    12-April-2020 11:00 PM PDT

    13-April-2020 12:00 AM PDT

    There will be 1 hr down time during the upgrade of the Staging environment.

    CSM5 Staging 

    13-April-2020 04:00 AM EDT

    13-April-2020 05:00 AM EDT

    There will be 1 hr down time during the upgrade of the Staging environment.

    Trial

    13-April-2020 02:00 AM PDT

    13-April-2020 03:00 AM PDT

    The system will remain available during the window. Some in-flight transactions may be impacted.

    CSM3 Prod (NA)

    17-April-2020 10:30 PM PDT

    17-April-2020 11:30 PM PDT

    The system will remain available during the window. Some in-flight transactions may be impacted.

    CSM5 Prod (Canada)

    18-April-2020 02:30 AM EDT

    18-April-2020 03:30 AM EDT

    The System will remain available during window. Some inflight transactions may be impacted.

    CSM2 Prod (EMEA)

    18-April-2020 05:30 AM BST

    18-April-2020 06:30 AM BST

    The System will remain available during window. Some inflight transactions may be impacted.

    Support

    19-April-2020 09:30 PM PDT

    19-April-2020 10:30 PM PDT

     The System will remain available during window. some inflight transactions may be impacted

    DCC

    17-April-2020 10:30 PM CST

    17-April-2020 11:30 PM CST

    The System will remain available during window. Some inflight transactions may be impacted.



    For more detail on this maintenance release list of bug fixes and known issues, please review the following resources:
    Release Notes
    Published Fixes
    Known Issues
    Compatibility Matrix
    Serviceaide Youtube Channel
    Product Community
    Technical Support

    There are no changes to Active Directory (ADSync) or Single Sign-On certificates in this release; therefore you do not need to re-configure these features after the upgrade. As with all upgrades, data refreshes cannot be done when Staging and Production are on different versions of the application. Please request all data refreshes at least a week in advance of a Staging upgrade.

    If you have any questions about the contents of the release and the upgrade procedure please contact the Serviceaide Support team.

    If you have team members that did not receive this notification, please add them to the notification system at our Serviceaide Emergency Maintenance Notification Self Registration Portal https://serviceaide.sendwordnow.com.

    We are excited to share this update with you.

    Regards,
    The Serviceaide Team

     



  • 2.  RE: Serviceaide April ISM Topaz Release for all Data Centers

    Posted 04-13-2020 05:25
    Dear Serviceaide User,

    This update is to inform you that Topaz release maintenance on CSM2 Staging and CSM3 Staging have been completed successfully.

    Thanks
    Serviceaide Team


    ------------------------------
    Serviceaide Team
    ------------------------------



  • 3.  RE: Serviceaide April ISM Topaz Release for all Data Centers

    Posted 04-18-2020 02:23
    Edited by Nualakanti Vidyasagar 04-18-2020 02:24
    Dear Serviceaide User,

    The upgrade completed successfully on CSM2. We encourage you to validate this new release and report any issues.

    Thanks
    Serviceaide Support Team



  • 4.  RE: Serviceaide April ISM Topaz Release for all Data Centers

    Posted 04-18-2020 03:49
    Edited by Nualakanti Vidyasagar 04-18-2020 03:49
    Dear Serviceaide User,

    The upgrade completed successfully on CSM3. We encourage you to validate this new release and report any issues.

    Thanks
    Serviceaide Support Team