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Rules for Inbounb Mail and Worklog

  • 1.  Rules for Inbounb Mail and Worklog

    Posted 20 days ago
    Hi, everybody,

    This is probably a simple question (shame on me for not being able to remember or find it in docs), but what should I configure to an e-mail get in as a worklog. I mean, I guess I should have the ticket number in the mail subject, but I'm not sure if this is enough or if the ticket number should have an especif format.

    Can anyone point me to where this is listed?

    Regards.

    ------------------------------
    Leonardo Blay
    Senior Analyst
    Infoglobo
    Rio de Janeiro
    +55 21 25349747
    ------------------------------


  • 2.  RE: Rules for Inbounb Mail and Worklog

    Posted 20 days ago

    Leonardo,

    Request you to refer to the below Product Documentation wiki and let us know if you have any further questions:

    https://serviceaide.atlassian.net/wiki/spaces/CloudSMGoldfish/pages/2965456/Understand+Email+Processing?src=search




    ------------------------------
    Regards,
    Shabbir Hussain
    Serviceaide Support Team
    ------------------------------



  • 3.  RE: Rules for Inbounb Mail and Worklog

    Posted 20 days ago
    Thank you so much, Shabbir.

    ------------------------------
    Leonardo Blay
    Senior Analyst
    Infoglobo
    Rio de Janeiro
    +55 21 25349747
    ------------------------------