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  • 1.  Rules for Inbounb Mail and Worklog

    Posted 11-05-2020 13:46
    Hi, everybody,

    This is probably a simple question (shame on me for not being able to remember or find it in docs), but what should I configure to an e-mail get in as a worklog. I mean, I guess I should have the ticket number in the mail subject, but I'm not sure if this is enough or if the ticket number should have an especif format.

    Can anyone point me to where this is listed?

    Regards.

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    Leonardo Blay
    Senior Analyst
    Infoglobo
    Rio de Janeiro
    +55 21 25349747
    ------------------------------


  • 2.  RE: Rules for Inbounb Mail and Worklog

    Posted 11-06-2020 01:49

    Leonardo,

    Request you to refer to the below Product Documentation wiki and let us know if you have any further questions:

    https://serviceaide.atlassian.net/wiki/spaces/CloudSMGoldfish/pages/2965456/Understand+Email+Processing?src=search




    ------------------------------
    Regards,
    Shabbir Hussain
    Serviceaide Support Team
    ------------------------------

    Original Message


  • 3.  RE: Rules for Inbounb Mail and Worklog

    Posted 11-06-2020 10:11
    Thank you so much, Shabbir.

    ------------------------------
    Leonardo Blay
    Senior Analyst
    Infoglobo
    Rio de Janeiro
    +55 21 25349747
    ------------------------------

    Original Message