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Dear Serviceaide Intelligent Service Management User,

This is to notify you of the upcoming Serviceaide Intelligent Service Management upgrade. This release is a maintenance release that includes new features, customer ideas from the community, and defect fixes. The release will be deployed first in Staging and then in Production. If you find any issues during your testing in Staging please promptly report them to the support team.

The key features in this release are as follows with additional detail available in the Release Notes. 

• Enhancements to Advanced Ticket Center: This release includes multiple matching criteria to the configuration of the Views
• New Request Catalog Workspace: The new Request Catalog workspace is now available that allow users to filter the Service catalog based on the Classification and update information as required.
• Popup for Outstanding Items: Upon login, the Outstanding information pop up will now inform Users of any pending Surveys or feedbacks. You may click on Continue to view any pending actions on the Outstanding item List.
• Enhancements to Process Designer: 'Client Viewable' field can now be set when Worklog is created through Process workflow. You can now add "Client Viewable" in Process Designer and set the value and Requester's manager field is now available as a token. On Process Designer, you can use ${tr.manager_requester} token in Set fields to populate the Manager's details to any field in the Ticket.

Dear Serviceaide Intelligent Service Management User,

This is to notify you of the upcoming Serviceaide Intelligent Service Management upgrade. This release is a maintenance release that includes new features, customer ideas from the community, and defect fixes. The release will be deployed first in Staging and then in Production. If you find any issues during your testing in Staging please promptly report them to the support team.

The key features in this release are as follows with additional detail available in the Release Notes. 

• Enhancements to Advanced Ticket Center: This release includes multiple matching criteria to the configuration of the Views
• New Request Catalog Workspace: The new Request Catalog workspace is now available that allow users to filter the Service catalog based on the Classification and update information as required.
• Popup for Outstanding Items: Upon login, the Outstanding information pop up will now inform Users of any pending Surveys or feedbacks. You may click on Continue to view any pending actions on the Outstanding item List.
• Enhancements to Process Designer: 'Client Viewable' field can now be set when Worklog is created through Process workflow. You can now add "Client Viewable" in Process Designer and set the value and Requester's manager field is now available as a token. On Process Designer, you can use ${tr.manager_requester} token in Set fields to populate the Manager's details to any field in the Ticket.

Dear Serviceaide Intelligent Service Management User,

This is to notify you of the upcoming Serviceaide Intelligent Service Management upgrade. This release is a maintenance release that includes new features, customer ideas from the community, and defect fixes. The release will be deployed first in Staging and then in Production. If you find any issues during your testing in Staging please promptly report them to the support team.

The key features in this release are as follows with additional detail available in the Release Notes. 

• Enhancements to Advanced Ticket Center: This release includes multiple matching criteria to the configuration of the Views
• New Request Catalog Workspace: The new Request Catalog workspace is now available that allow users to filter the Service catalog based on the Classification and update information as required.
• Popup for Outstanding Items: Upon login, the Outstanding information pop up will now inform Users of any pending Surveys or feedbacks. You may click on Continue to view any pending actions on the Outstanding item List.
• Enhancements to Process Designer: 'Client Viewable' field can now be set when Worklog is created through Process workflow. You can now add "Client Viewable" in Process Designer and set the value and Requester's manager field is now available as a token. On Process Designer, you can use ${tr.manager_requester} token in Set fields to populate the Manager's details to any field in the Ticket.

Dear Serviceaide Intelligent Service Management User,

This is to notify you of the upcoming Serviceaide Intelligent Service Management upgrade. This release is a maintenance release that includes new features, customer ideas from the community, and defect fixes. The release will be deployed first in Staging and then in Production. If you find any issues during your testing in Staging please promptly report them to the support team.

The key features in this release are as follows with additional detail available in the Release Notes. 

• Enhancements to Advanced Ticket Center: This release includes multiple matching criteria to the configuration of the Views
• New Request Catalog Workspace: The new Request Catalog workspace is now available that allow users to filter the Service catalog based on the Classification and update information as required.
• Popup for Outstanding Items: Upon login, the Outstanding information pop up will now inform Users of any pending Surveys or feedbacks. You may click on Continue to view any pending actions on the Outstanding item List.
• Enhancements to Process Designer: 'Client Viewable' field can now be set when Worklog is created through Process workflow. You can now add "Client Viewable" in Process Designer and set the value and Requester's manager field is now available as a token. On Process Designer, you can use ${tr.manager_requester} token in Set fields to populate the Manager's details to any field in the Ticket.