Ideas

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RESOLUTION FIELD

  • 1.  RESOLUTION FIELD

    Posted 06-05-2020 16:24
    Is it possible that the RESOLUTION field is unified, I mean, that it's in a common table, that it's the same field for INCIDENTS and for REQUESTS, currently they are fields that are in separate tables, it's difficult to generate a unified report when required containing this field. Thanks,


  • 2.  RE: RESOLUTION FIELD

    Posted 06-08-2020 10:35
    We have asked for it a couple times also. If we add either or both resolution fields, the other ticket type disappears from the report. Very frustrating to have to create two reports just to get the resolution added.

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    Dianna Duffy
    Supervisor
    North Mississippi Medical
    Tupelo
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