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  • 1.  Serviceaide Luma 1.16.8 Release for all Data Centers

    Posted 09-05-2020 00:18
    Edited by Sai kiran 09-05-2020 00:50

    Dear Serviceaide Luma User,

    This is to notify you of the upcoming Serviceaide Luma upgrade. This release is a maintenance release that includes new features, and defect fixes. The release will be deployed first in Staging and then in Production. If you find any issues during your testing in Staging please promptly report them to the support team.

    System Duration Local Start Local Finish Comments
    Luma Trial 1.5 hrs 07-Sep-2020 10:00 PM PDT 07-Sep-2020 11:30 PM PDT 10-15 mins Downtime
    Luma Staging (NA) 1.5 hrs 07-Sep-2020 11:30 PM PDT 08-Sep-2020 01:00 AM PDT 10-15 mins Downtime
    Luma2 Staging (EMEA) 1.5 hrs 08-Sep-2020 09:00 AM BST 08-Sep-2020 10:30 AM BST 10-15 mins Downtime
    Luma3 Prod (NA) 1.5 hrs 11-Sep-2020 10:00 PM PDT 11-Sep-2020 11:30 PM PDT 10-15 mins Downtime
    Luma2 Prod (EMEA) 1.5 hrs 12-Sep-2020 07:30 AM BST 12-Sep-2020 09:00 AM BST 10-15 mins Downtime


      The key features in this release are as follows with additional detail available in the Release Notes

    • Notifying Agent when there is a Network Issue -  This release includes visual notification to the Agent while chatting with the users when there is a network issue.
    • Common Error Message - We have included message place holder in the Bot Configuration page to specify the message to be shown on errors while processing the requests
    • Agent Chat Dashboard -  We have introduced the ability to disable the Agent Chat Dashboard to the Analyst role 
      Note: A support ticket should be raised to disable the Agent Chat Dashboard for the Analysts

      For more detail on this release, including a list of bug fixes and known issues, please review the following resources:

    If you have any questions about the contents of the release and the upgrade procedure please contact theServiceaide Support team. If you have team members that did not receive this notification, please add them to the notification system at our Serviceaide Emergency Maintenance Notification Self Registration Portal https://serviceaide.sendwordnow.com.

    We look forward to sharing this release with you. 



    ------------------------------
    Regards,
    The Serviceaide Team
    ------------------------------


  • 2.  RE: Serviceaide Luma 1.16.8 Release for all Data Centers

    Posted 09-08-2020 04:05
    Hello,

    The upgrade completed successfully on LumaStaging. We encourage you to validate this new release and report any issues.


    ------------------------------
    Regards,
    Shabbir Hussain
    Serviceaide Support Team
    ------------------------------



  • 3.  RE: Serviceaide Luma 1.16.8 Release for all Data Centers

    Posted 09-08-2020 07:16
    Dear Serviceaide Luma User,

    The upgrade completed successfully on Luma2Staging. We encourage you to validate this new release and report any issues.

    ------------------------------
    Jayaprakash Ranabotu
    Support Engineer
    ServiceAide
    Hyderabad
    ------------------------------



  • 4.  RE: Serviceaide Luma 1.16.8 Release for all Data Centers

    Posted 09-12-2020 02:02
    Dear Serviceaide Luma User,

    The upgrade completed successfully on https://luma3.serviceaide.com . We encourage you to validate this new release and report any issues.

    ------------------------------
    Jayaprakash Ranabotu
    Support Engineer
    ServiceAide
    Hyderabad
    ------------------------------



  • 5.  RE: Serviceaide Luma 1.16.8 Release for all Data Centers

    Posted 09-12-2020 03:13
    Dear Serviceaide Luma User,

    The upgrade completed successfully on https://luma2.serviceaide.com . We encourage you to validate this new release and report any issues.

    ------------------------------
    Thanks & Regards
    Serviceaide Support
    ------------------------------