Ideas

Ticket creation by e-mail.

  • 1.  Ticket creation by e-mail.

    Posted 13 days ago
    To prevent receiving emails that end up accidentally opening new tickets, the parameter "SUBJECT_LINE_TEXTS_TO_DISCARD_INCOMING_EMAIL_PROCESSING" helps, but it is not enough.

    It would be very useful if there was any resource where we could inform ISM that incoming emails could create or not new tickets.

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    Julio Ohashi
    Sr. Consultant
    Major Business Solutions
    São Paulo
    +5511981965176
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