Ticket creation by e-mail.

  • 1.  Ticket creation by e-mail.

    Posted 11-13-2020 08:12
    To prevent receiving emails that end up accidentally opening new tickets, the parameter "SUBJECT_LINE_TEXTS_TO_DISCARD_INCOMING_EMAIL_PROCESSING" helps, but it is not enough.

    It would be very useful if there was any resource where we could inform ISM that incoming emails could create or not new tickets.

    Julio Ohashi
    Sr. Consultant
    Major Business Solutions
    São Paulo