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INTELLIGENT SERVICE MANAGEMENT: DEPRECATION OF TLS 1.0 , TLS 1.1

  • 1.  INTELLIGENT SERVICE MANAGEMENT: DEPRECATION OF TLS 1.0 , TLS 1.1

    Posted 05-04-2020 05:57
    Edited by Prasanna Nagaraj 05-04-2020 06:13

    Dear Serviceaide ISM Administrator,

    In order to comply with the latest compliance standards, we are moving to deprecate Transport Layer Security (TLS) versions 1.1 and 1.0 in Serviceaide ISM for all environments.

    This change was previously announced through community post Deprecation of TLS v1.0 and v1.1 and found some customers are not ready for the change, we have reworked on the new dates and would like to combine the deprecation of TLS v1.0 and v1.1 together.

    We understand that the security of your data is important, and we are committed to transparency about changes that could affect your use of the service. We will deprecate TLS 1.0 and 1.1 in all staging environment on 7th May 2020 and plan to roll this in Production on 29th May 2020.

    In preparing for this change for TLS 1.0 and 1.1, we recommend that you use TLS version 1.2 instead, for more information see information related to Retiring TLS v1.0 and v1.1.



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    Regards,
    Serviceaide Support Team
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  • 2.  RE: INTELLIGENT SERVICE MANAGEMENT: DEPRECATION OF TLS 1.0 , TLS 1.1

    Posted 19 days ago

    Dear  ISM Administrator,


    This is to inform you that the disabling of the TLS 1.0  & 1.1 versions in your ISM Production Environment scheduled on 29th of May has been postponed to a later date.  This is to provide more time for our customers to prepare themselves for this change due to extended Covid 19 situation worldwide. The new schedule will be communicated shortly.


    You may please contact Support in case of any queries.



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    Serviceaide Team
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