Ideas

Matching Conditions for Bulk Actions

  • 1.  Matching Conditions for Bulk Actions

    Posted 05-19-2020 05:11
    If you create a bulk action under Tools > Workflow Actions it allows you to enter conditions but doesn't seem to check against them (so for example I have an action to mass close tickets that are set to "resolved" but it is still closing tickets that aren't at that status.)

    I thought this might be a bug originally, but reading the documentation on confluence it suggests going through Tools > Process Workflows to setup bulk actions and that doesn't allow you to set matching conditions, so I assume this is intended behaviour?

    It would be good if we could make sure the actions are applicable to the ticket in question, to avoid accidental updates if someone misclicks.

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    David Shears
    Analyst Programmer
    MNI Services
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