Matching Conditions for Bulk Actions

  • 1.  Matching Conditions for Bulk Actions

    Posted 05-19-2020 05:11
    If you create a bulk action under Tools > Workflow Actions it allows you to enter conditions but doesn't seem to check against them (so for example I have an action to mass close tickets that are set to "resolved" but it is still closing tickets that aren't at that status.)

    I thought this might be a bug originally, but reading the documentation on confluence it suggests going through Tools > Process Workflows to setup bulk actions and that doesn't allow you to set matching conditions, so I assume this is intended behaviour?

    It would be good if we could make sure the actions are applicable to the ticket in question, to avoid accidental updates if someone misclicks.

    David Shears
    Analyst Programmer
    MNI Services