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  • 1.  Emergency Maintenance on CSM3 Production Environment

    Posted 01-30-2020 13:00
    Dear Serviceaide Intelligent Service Management User,

    We are going to perform an emergency maintenance of Serviceaide Intelligent Service Management on CSM3 Production Environment. The emergency maintenance is to apply fix to resolve ongoing SLA issues on the environment. The maintenance will be for few hours starting from 11:30 PM EST, Thursday 30th Jan 2020. No downtime is expected during this maintenance.

    We request you to inform us immediately if any issues are observed.

    Thanks
    Serviceaide Team

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    Serviceaide Team
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  • 2.  RE: Emergency Maintenance on CSM3 Production Environment

    Posted 01-30-2020 18:29
    Edited by Nitin Saxena 01-30-2020 18:29
    Dear Serviceaide Intelligent Service Management User,

    We apologize as the schedule for the emergency maintenance to fix the ongoing SLA issues may be delayed.  We will keep you informed regarding the updated scheduled.  We are extremely sorry for the inconvenience.

    Thanks
    Serviceaide Team

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    Serviceaide Team
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    Original Message


  • 3.  RE: Emergency Maintenance on CSM3 Production Environment

    Posted 01-31-2020 12:50
    Edited by Nitin Saxena 01-31-2020 12:50
    Dear Serviceaide Intelligent Service Management User,

    The emergency maintenance to fix most of the ongoing SLA issues have been scheduled to be performed from 11:30 PM EST, Friday 31st Jan 2020 and will continue upto few hours.  No downtime is expected during this maintenance.

    We request you to inform us immediately if any issues are observed.

    Thanks
    Serviceaide Team

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    Serviceaide Team
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    Original Message


  • 4.  RE: Emergency Maintenance on CSM3 Production Environment

    Posted 02-01-2020 03:10
    Dear Serviceaide Intelligent Service Management Administrator,

    We have completed emergency maintenance successfully on CSM3 Production environment.
    We encourage you to validate and report us immediately if observe any issues. 

    Thank you.

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    Bharath Laggisetty
    Serviceaide Support Team
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    Original Message