Intelligent Service Management Ideas

1 to 50 of 735 threads (2.4K total posts)
Thread Subject Replies Last Post
Reset to page 1 on change of view
0 22 days ago by David Shears
Parameter to lock the edition of the fields Email, Username, First Name, Last, Middle, for users self service
0 one month ago by Jefferson Pereira Macena
Option to define the CCTI as mandatory field for analyst while creating ticket
6 one month ago by Jefferson Pereira Macena
Original post by Shekar Iyer
Relationship of the organization's asset, with the organization's user
0 one month ago by Adriana Rios
Ability to set Out Of Office end date
3 one month ago by Fernando Luiz Silva
Ad detail to tab Parent Ticket Info in a child ticket.info
0 one month ago by Leonardo Blay
ATC search box - wildcard match
0 2 months ago by David Shears
Common Tickets Actions
0 2 months ago by Adriana Rios
Customise contact information in ticket view
0 2 months ago by David Shears
Approval History
0 3 months ago by Thaisa Fernandes
Popup for Announcements
0 3 months ago by Adriana Rios
Bulk action on users
0 3 months ago by David Shears
Add tables, views and fields to the delta extract backup, so it's useful
0 3 months ago by Adriana Rios
Project Center
0 3 months ago by Thaisa Fernandes
Add SLA Columns in the Ticket Center View
1 4 months ago by Adriana Rios
Contact Profile - Hyperlink
2 4 months ago by Thaisa Fernandes
Created Data Set for SLAs and Feedback (Survey) Reports in Default Domain
0 4 months ago by Adriana Rios
Parameter active or inactive Inherit the Reporter and Reporter For since the Incident.
0 4 months ago by Adriana Rios
Projects at CSM App
0 4 months ago by Thaisa Fernandes
MS Power BI
3 4 months ago by Thaisa Fernandes
Original post by Leonardo Blay
Related Asset Mandatory Fields in process flows
0 5 months ago by Tatielle Medeiros
Advanced Ticket Center - reduce minimum number of columns
2 5 months ago by David Shears
Date and time format Options Default
0 6 months ago by Adriana Rios
Option to Select connector ITMS Tools for Follow up Activities
0 6 months ago by Adriana Rios
SQL View
0 6 months ago by Adriana Rios
Advanced Ticket center - adjustable width for "Views" column
2 7 months ago by David Shears
Mobile App - lock ticket on access
0 7 months ago by David Shears
"IF" in Workflows
0 8 months ago by Leonardo Blay
Do not edit the fields
0 8 months ago by Jefferson Pereira Macena
Char Limit on Details Tab to be increased
1 8 months ago by Elizabeth Barlow
Original post by Shekar Iyer
Set default ticket source to blank/empty
1 9 months ago by David Shears
Original post by Evan Harben
CSM App Notifications
0 9 months ago by Brette Doyle
Auto Refresh in Ticket Center
30 9 months ago by Brette Doyle
Original post by Halim Liauw
Setup SLA target with a client's business hours instead of the Support Group
1 10 months ago by Nelson Guimaraes
Original post by CARMEN SOLIS
Complementary tables in the domain
0 11 months ago by Adriana Rios
Complete Time Zone List in Schedule Advanced Report
0 11 months ago by Adriana Rios
Ability to input fields from parent tickets into the description of task tickets
3 one year ago by Andrew Raia
Original post by Jess Mroris
Knowledge Article Body & Capabilities
2 one year ago by Andrew Raia
Original post by Thomas Connery
Option to define the CCTI as mandatory field for analyst while creating ticket
3 one year ago by Andrew Raia
Original post by Sri Venkata Rama Subrahmanyam Vemuri
Multiple recipients of ticket communication
4 one year ago by Andrew Raia
Original post by Mariana Martinez
Concurrent License assign to a group
4 one year ago by Andrew Raia
Original post by Nelson Guimaraes
Create favorite templates
5 one year ago by Andrew Raia
Original post by Ana Novello
Change Parent Ticket Status from all ticket types
1 one year ago by Andrew Raia
Ticket Center: Multi-level Sorting
2 one year ago by Andrew Raia
Email Responses Defining Ticket Status using Process Flows
1 one year ago by Andrew Raia
Manually Trigger Scheduled Tasks
0 one year ago by Andrew Raia
Emergency maintenance on CSM2 production Environment
1 one year ago by Shabbir Hussain
Original post by Sai kiran
More Bulk Actions for CIs.
0 one year ago by Fernando Luiz Silva
Config Parameter to enable mandate fields for analyst
0 one year ago by Sri Venkata Rama Subrahmanyam Vemuri
Clean custom attributes when the CCTI changes
0 one year ago by Adriana Rios