Dear Serviceaide Intelligent Service Management User,
This is to notify you of the upcoming Advanced Reporting upgrade. This release is for the Advanced Report upgrade release. The release will be deployed first in Staging and then in Production. If you find any issues during your testing in Staging, please promptly report them to the support team.
The key features in this release are as follows
The following new features and updates are included in this release:
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Streamlined User Experience and Accessibility: More modern and customizable interface and better accessibility features.
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Reporting Features: Enhanced visualizations, interactive dashboards, and ad-hoc reporting with drag-and-drop functionality for more insightful reports
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Performance: Significant performance supporting high-concurrency environments and large data sets and scalability improvements.
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Scheduling/Automation: Advanced scheduling options and report delivery flexibility.
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Access to Modern Features with Legacy Support: The new version ensures that legacy reports and dashboards continue to work without the need for redesign
For more detail on this release,
If you experience any issues immediately after the upgrade, please try to access the application in browser incognito mode or refresh your browser cache.
If you have any questions about the contents of the release and the upgrade procedure please contact theServiceaide Support team. If you have team members that did not receive this notification, please add them to the notification system at our Serviceaide Emergency Maintenance Notification Self Registration Portal https://serviceaide.sendwordnow.com.
We look forward to sharing this release with you.
| CSMStaging (NA) |
90 mins |
18-Mar-2025 10:00 AM |
18-Mar-2025 10:00 AM |
17-Mar-2025 09:30 PM PDT |
17-Mar-2025 11:00 PM PDT |
The Advanced Reporting system will be unavailable during the maintenance window. |
| CSM3 Prod (NA) |
90 mins |
14-Apr-2025 10:00 AM |
14-Apr-2025 11:30 AM |
13-Apr-2025 09:30 PM PDT |
13-Apr-2025 11:00 PM PDT |
The Advanced Reporting system will be unavailable during the maintenance window but will have no impact on ServiceDesk functionality. |
| CSM2 Prod (EMEA) |
90 mins |
14-Apr-2025 12:00 PM |
14-Apr-2025 01:30 PM |
14-Apr-2025 07:30 AM GMT |
14-Apr-2025 09:00 AM GMT |
The Advanced Reporting system will be unavailable during the maintenance window but will have no impact on ServiceDesk functionality. |
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Regards,
Serviceaide Team
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