Dear Serviceaide Intelligent Service Management User,
This is to notify you of the upcoming Serviceaide Intelligent Service Management upgrade. This release is a Carpathian Maintenance ISM release that includes some enhancements to existing features and defect fixes. The release has already been deployed on Staging and now will now be done on Production. If you find any issues during your testing in Staging please promptly report them to the support team.
| CSM3 Prod (NA) |
2 hrs |
12-Jul-2024 09:30 PM PDT |
12-Jul-2024 11:30 PM PDT |
There will not be any downtime. Inflight transactions may be impacted |
| CSM2 Prod (EMEA) |
2 hrs |
13-Jul-2024 06:30 AM BST |
15-Jul-2024 08:30 AM BST |
There will not be any downtime. Inflight transactions may be impacted |
| Support |
2 hrs |
14-Jul-2024 09:30 PM PDT |
14-Jul-2024 11:30 PM PDT |
There will not be any downtime. Inflight transactions may be impacted |
The key features in this release are as follows with additional detail available in the Release Notes.
-
-
Organization-based license functionality allows to distribute the license to support groups belong to the org independently. The slice configuration parameter is available to enable 'ENABLE_ORG_BASED_LICENSE' for tenants.
Note: This feature will be applicable for concurrent/floating license users only.
-
Enhancement to Request Catalog - Administrators can now use the sort order to show the Catalog category list based on the configuration.
- Enhancements to Audit History for Change Request - Administrators can now get all the updates/changes done to the change planning section of the change ticket when the ENABLE_TICKET_FIELD_AUDITING is enabled in the configuration parameter.
- Updates to SSU Service Center Workspace - Updated with the actual ticket type for Self-service users in the List View same as the Grid view
-
Updates to display of Hierarchical tree attribute in Ticket - Removed one of the Search Label in the Hierarchy tree custom attribute in Ticket
For more detail on this release, including a list of bug fixes and known issues, please review the following resources:
If you experience any issues immediately after the upgrade, please try to access the application in browser incognito mode or refresh your browser cache.
If you have any questions about the contents of the release and the upgrade procedure please contact the Serviceaide Support team. If you have team members that did not receive this notification, please add them to the notification system at our Serviceaide Emergency Maintenance Notification Self Registration Portal https://serviceaide.sendwordnow.com.
We look forward to sharing this release with you.
Regards,
------------------------------
Serviceaide Team
------------------------------