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  • 1.  Serviceaide Luma 3.3 Release for all Data Centers

    Posted 12-14-2023 10:28
    Edited by Nitin Saxena 12-15-2023 08:04

    Dear Serviceaide Luma User,

    This is to notify you of the upcoming Serviceaide Luma upgrade. This release 3.3 includes enhancements and some defect fixes. The release will be deployed in Production. If you find any issues during your testing, please promptly report them to the support team.

    The key features in this release are as follows with additional detail available in the Release Notes. 

    Luma VA Release 3.3 - December 2023

    Feature

    Description

    Improvements to Visual Designer
    • Support for Expand & Collapsing steps
    • Support for Search in objects and step names
    • Ability to clear the local attributes during a conversation
    • Ability to show/hide properties panel in the visual designer

    Troubleshooting Logs for Follow-ups
    • Follow-up polling data troubleshooting logs at each configuration level
    • UI for Follow-up data polling troubleshooting logs
    • UI to show active follow-up data records
    • Show message extraction events in follow-up conversations

    Other enhancements
    • Ability to send payloads for GET Rest calls
    • Show suggestions from the last skill after the survey is completed
    • Need support to multiple same query parameters in outbound REST calls (CG Rest Calls)

    Note: 

    • Deprecating the option to create new skills using classic designer, However, there's no change in view/edit of existing skills using classing designer.

    This release includes updates to the Web widget. For changes to take effect, download the latest package (JS and CSS files) and update the Web widget.

    Rollout Schedule from Operations with local times

    System
    Duration
    Start Time (IST Time)
    Finish (IST)
    Local Start
    Local Finish
    Comments 
    Lumastar 60 Minutes 18-Dec-2023  10:00 AM  18-Dec-2023  11:00 AM  17-Dec-2023   08:30 PM PDT 17-Dec-2023  09:30 PM PDT There will be a downtime of 30-45mins during the start of the maintenance window
    Lumapro 60  Minutes 18-Dec-2023  11:00 AM 18-Dec-2023  12:00 PM  17-Dec-2023  09:30 PM PDT 17-Dec-2023  10:30 PM PDT There will be a downtime of 30 mins during the start of the maintenance window

    If you have any questions about the contents of the release and the upgrade procedure please contact theServiceaide Support team. If you have team members that did not receive this notification, please add them to the notification system at our Serviceaide Emergency Maintenance Notification Self Registration Portal https://serviceaide.sendwordnow.com.

    We look forward to sharing this release with you. 

    Regards



    ------------------------------
    Serviceaide Team
    ------------------------------



  • 2.  RE: Serviceaide Luma 3.3 Release for all Data Centers

    Posted 12-18-2023 02:07

    Dear Serviceaide Luma User,

    The upgrade is completed successfully on LumaStar and LumaPro environments successfully. Request you to please perform validations from your end and report to Serviceaide Support Team if any issues.



    ------------------------------
    Regards,
    Shabbir Hussain
    Serviceaide Support Team
    ------------------------------

    Original Message