A centralized Prompt Management system that offers efficiency, customization and enhanced user experiences, streamlining the integration of Luma AI Services.

• Manage prompt templates centrally for easy access, control, and collaboration.
• Streamlined AI prompt creation and updates for consistent, error-free responses.
• Tailor AI prompts to specific use cases, enhancing relevance and accuracy.
• Test prompts and tune configurations for optimized performance and productivity.
• Seamlessly integrate AI capabilities across platforms and applications.
• Export and Import Prompts for easy sharing

JavaScript supports advanced customization capabilities using custom logic to handle complex scenarios, and perform calculations and data manipulations.

Usage of JavaScript to:

1. Set values to an attribute - Set Attribute step and Integrations
2. Validate an attribute - Attribute validations
3. New Conversation Item: Script step to facilitate processing and setting context attributes using JavaScript

Advanced Dashboards brings visually rich data visualization, customizable dashboards, and integrated reporting capabilities.

• Empowers users with actionable insights, facilitating data-driven decision-making and enhancing overall performance and efficiency of bot interactions.
• Transform KPIs into visually compelling charts and graphs for enhanced data interpretation and decision-making.

Visual Designer enhancements

• AI Tasks is now the AI Prompt Conversation Step.
• Extending the scope of AI Prompt context variables- Values in the AI Prompt (AI Task) Context variables can now be accessed and referred through the skill execution, similar to all other context variables.

WhatsApp channel enhancements

Ability to see Knowledge Articles in cards instead of unstructured text messages. Display cards on WhatsApp Business using Interactive Message API.

Agent console enhancements

Attachment support in Agent chat console for Analysts to send attachments to users in chat

Crawl through the Websites and curate knowledge for each web page.

• Knowledge in Luma Knowledge provides Luma access to all the content on the website, making it easier to find the information that users are looking for.
• Generate precise answers to the questions, eliminating the dependency on QnA Maker service.
• Users will be able to find the information they need more quickly, which can improve their overall experience.
• View Artifact to view the original Knowledge source i.e. Webpage, retaining the parent format.

Knowledge Curation from PDFs

Curate Knowledge for each PDF file

• Generate precise answers to the questions, eliminating the dependency on QnA Maker service.
• View Artifact to view the PDF document, retaining the parent format.
• Artifacts in Luma Knowledge ensures that Users find the information they need more quickly, which improves the overall experience.

• Configure Federated sync from the Wiki Pages importing information in Luma Knowledge to curate Articles.
• Automatic Sync to pull latest content from your website.
• Generate precise answers to the questions, eliminating the dependency on QnA Maker service.
• View Article to redirect the user to the original source i.e. the wiki page.