A little one that might be helpful.
I'm doing a mass exercise in moving old contacts to inactive on serviceaide. I imagine if I wasn't being lazy I could do this via the bulk process data option, if I was feeling really efficient I could even setup AD sync instead.
When highlighting a group of users under Tools > Users there's an option to delete users. I wonder if it would be possible to have another button for "deactivate user" or a more customisable "bulk actions" option like there is in ticket center.
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David Shears
Analyst Programmer
MNI Services
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