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  • 1.  CSM3 Production performance issue

    Posted 11-10-2021 13:36
    Dear Serviceaide Intelligent Service Management User,

    Currently we are observing some issues with the CSM3 Production environment. We are actively investigating the issue. We apologize for the inconvenience.

    Regards

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    Serviceaide Team
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  • 2.  RE: CSM3 Production performance issue

    Posted 11-10-2021 14:15
    Dear Serviceaide Intelligent Service Management User,

    The issue is still being investigated actively.  We will keep posting with regular updates.  We apologize for the inconvenience.

    Regards

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    Serviceaide Team
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  • 3.  RE: CSM3 Production performance issue

    Posted 11-10-2021 15:11
    Edited by Nitin Saxena 11-10-2021 15:11
    Dear Serviceaide Intelligent Service Management User,

    We are observing issue with the global search due to which the global search functionality and advanced ticket center is having the issues. The issue is already being investigated. We request you to use ticket center and normal search as a workaround till the issue is resolved.

    Regards

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    Serviceaide Team
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  • 4.  RE: CSM3 Production performance issue

    Posted 11-10-2021 15:57
    Dear Serviceaide Intelligent Service Management User,

    The global search issue is still being investigated actively.  We will keep posting the regular updates.

    Regards

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    Serviceaide Team
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  • 5.  RE: CSM3 Production performance issue

    Posted 11-10-2021 17:45
    Dear Serviceaide Intelligent Service Management User,

    Currently the environment is back to normal with global search functionatlity working fine.  However, the issue is kept under observation.

    Regards

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    Serviceaide Team
    ------------------------------