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  • 1.  SERVICEAIDE URGENT LUMA MAINTENANCE - LUMA3 ENVIRONMENT

    Posted 03-22-2021 06:19
    Dear Luma3 User,

    We are applying an emergency patch at 3:30 AM PST today to solve one of the issues with the Agent chat console and there may be downtime of 5 minutes to access Skill

    builder or the Agent chat console.


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    Regards,
    Serviceaide Support Team
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  • 2.  RE: SERVICEAIDE URGENT LUMA MAINTENANCE - LUMA3 ENVIRONMENT

    Posted 03-22-2021 06:46
    Dear Luma3 User,

    The fix for the Agent Chat Console is applied in Luma 3 Production.  Request you to validate the environment and report any issues to the Support Team.


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    Regards,
    Shabbir Hussain
    Serviceaide Support Team
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