Forum

 View Only
  • 1.  EMERGENCY MAINTENANCE FOR SSL DIGITAL CERTIFICATES RENEWAL FOR ALL DATA CENTERS

    Posted 03-23-2022 09:22
    Dear Serviceaide Customer,

    As part of the maintenance of Serviceaide services (ISM and Luma line of products ), SSL digital certificates for the domain *.serviceaide.com will be renewed this weekend (27th March 8:30 - 9:00 PM PST) in all the production environments, SSL certificates were renewed for all the Staging environments already. This update ensures the securability of Serviceaide services.

    While there will be no downtime, users may experience interruption in any inflight transaction during the maintenance window.

    In case you are using ADSync utility in ISM ,We request you to change the SSL certificates immediately after this maintenance by following below steps :


    Below are the steps for importing the new/updated certificate for ADSync utility :

    1. Click the View Site Information icon (the lock icon) next to the application URL in your browser address bar.
    2. Navigate to Certificate, Details, and click Copy to File.
    3. Click Next and set the format as .DER encoded binary X.509 (.CER).
    4. Click Next, enter the file name, and save the file.
    5. Click Next, verify the path, and click Finish.
    6. Copy the saved certificate file to the ADSync root (ad-user-sync\) location.
    7. Navigate to ad-user-sync\ location.
    8. Import the saved certificate file to the ADSync local keystore si, by running the following command from the ad-user-sync location:
    Keytool –import –trustcacerts –alias aliasname –keystore si –file saved_certificate_file_name.cer
    Use itmaas as password, when prompted for one.
    Alias name could be anything, for example, Intelligent Service Management-AD-connection.
    9. After the command runs successfully, a file name si is created in ad-user-sync location.

    If you have any questions, please contact the Serviceaide Support team.


    Regards,

    ------------------------------
    Serviceaide Team
    ------------------------------


  • 2.  RE: EMERGENCY MAINTENANCE FOR SSL DIGITAL CERTIFICATES RENEWAL FOR ALL DATA CENTERS

    Posted 03-28-2022 02:22
    Edited by Anupam Bose 03-28-2022 02:24


  • 3.  RE: EMERGENCY MAINTENANCE FOR SSL DIGITAL CERTIFICATES RENEWAL FOR ALL DATA CENTERS

    Posted 03-28-2022 02:25
    Edited by Anupam Bose 03-28-2022 02:28
    Dear Serviceaide Customer,

    SSL digital certificates for the domain *.serviceaide.com are renewed for Production Environment(ISM and Luma Products) during the above mentioned scheduled window.

    Regards,
    Serviceaide Team




  • 4.  RE: EMERGENCY MAINTENANCE FOR SSL DIGITAL CERTIFICATES RENEWAL FOR ALL DATA CENTERS

    Posted 03-28-2022 06:40
      |   view attached
    Dear Serviceaide Customer,

    Attached is the "si" file which can be directly used and replaced in the ADSync folder to update the latest certificate.  If you are replacing the attached "si" file then the steps listed in earlier part of this post will not be required.  Please extract the "si" file from the zip file and then replace it with the existing "si" file in the ADsync folder.

    If you have any questions, please contact the Serviceaide Support team.

    Regards,


    ------------------------------
    Serviceaide Team
    ------------------------------

    Attachment(s)

    zip
    si.zip   1 KB 1 version