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  • 1.  INTELLIGENT SERVICE MANAGEMENT EMERGENCY MAINTENANCE NOTIFICATION

    Posted 10-06-2023 05:01
    Edited by Nitin Saxena 10-09-2023 06:41

    Dear Serviceaide Intelligent Service Management User,

    We would like to inform you that we are doing an emergency change on ISM application. Please find the details as below:

     This emergency patch will include fixes for Vulnerability issues.

    Maintenance Window:

    Environment

    Date

    Start Time

    End Time

    Service Availability

    CSM3 -Production

    09th Oct 2023

    09:30 PM PDT

    10:30 PM PDT

    Production - No downtime

    CSM2 - Production

    09th Oct 2023

    10:30 AM GMT

    11:30 AM GMT

    Production - No downtime

    The published fixes and release notes details are available in the below : 

    https://serviceaide.atlassian.net/wiki/spaces/CloudSMGoldfish/pages/769556572/Release+Notes

    If you find any issues, please promptly report them to the support team.

    Regards



    ------------------------------
    Serviceaide Team
    ------------------------------



  • 2.  RE: INTELLIGENT SERVICE MANAGEMENT EMERGENCY MAINTENANCE NOTIFICATION

    Posted 10-09-2023 02:12

    The emergency change on CSM3 Production Environment has been completed.



    ------------------------------
    Tushar Bhayani
    ServiceAide
    ------------------------------



  • 3.  RE: INTELLIGENT SERVICE MANAGEMENT EMERGENCY MAINTENANCE NOTIFICATION

    Posted 10-09-2023 06:31

    The emergency change on CSM2 Production Environment has been completed.



    ------------------------------
    Regards,
    Shabbir Hussain
    Serviceaide Support Team
    ------------------------------