We are pleased to inform you that the unexpected system outage affecting the LUMA Environment has been resolved. We have addressed the issue, and normal service has now been fully restored.
We sincerely appreciate your patience and understanding while we worked diligently to identify and resolve the problem. If you experience any further issues or have questions, please do not hesitate to reach out to our support team.
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Anupam Bose
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Original Message:
Sent: 11-11-2025 06:36
From: Anupam Bose
Subject: Luma Production Environment Outage
Dear Serviceaide Luma Administrator,
We are currently experiencing an unexpected system outage affecting LumaPro Environment(https://lumapro.serviceaide.com/login). We are actively investigating the issue and working diligently to restore normal service.
Regards,
Anupam Bose
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